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Ticket Office Seller (Sales team member)

 

Title / Position: Ticket Office Seller 
Position type: Seasonal, Full-time & Part-time; Hourly, Non-Exempt
Reports to: Sales Ops Manager & Sales Ops Supervisor

Selling lift tickets is often the first contact we have with our guests and something nearly every guest needs to do while visiting Bromley. These employees provide essential initial impressions that set the tone for the remainder of the guest’s stay with us.

Summary: Primary role is to sell lift tickets to guests while providing a positive guest experience.

Duties and Responsibilities:

Help guest select the right product choice for their stay
Offer other Bromley products like the Sun Mountain Card, Season Passes or Sun Mountain Specials
Inform guests of trail closings, lift delays, and hazardous conditions
Knowledgeable of all special deals and programs including coupons
Knowledgeable of all comp programs
Balance cash drawer: keep track of payments (cash, credit cards, vouchers, etc.)
Responsible for keeping the ticket office clean and organized
Function as Guest Service Relations dealing with guest complaints and issues regarding their visit to Bromley
Other duties as assigned

Qualifications and Competencies:

Ability to keep a balanced cash drawer
Exemplary guest service skills when interacting with internal and external guests at all times
Positive, enthusiastic, and flexible attitude
Ability to work in a fast paced environment
Must have a flexible schedule
Reliable transportation in snow

Supervisory Responsibility:

This position has no supervisory responsibilities.

Work Environment:

This job operates primarily in a professional office environment. This role routinely uses standard office equipment such as computer, phones, photocopiers, filing cabinets, mail machines, and fax machines. Occasional work outdoors (any time of year) is likely throughout the base of operations.

Additional:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Start/End Date: October training / November start / April end  (weather dependent)

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I certify that the answers given by me to the foregoing questions and the statements made by me are complete and true to the best of my knowledge and belief. I understand that any false information, omissions or misrepresentations of facts called for in this application, whether on this document or not, may result in rejections of my application or discharge at any time during my employment. I authorize Bromley Mountain Ski Resort, including consumer reporting bureaus, to verify any of this information. I authorize all former employers, persons, schools, companies and law enforcement authorities to release any information concerning my background and hereby release any said persons, schools, companies and law authorities from any liability for any damage whatsoever for issuing this information. I also understand that the use of illegal drugs is prohibited during employment. If company policy requires, I am willing to submit to drug testing to detect the use of illegal drugs prior to and during employment.

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