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Snowsports Desk Attendant (Sales Team Member)

Title / Position: Snowsports Desk Attendant (Sales Team Member)
Position type: Seasonal, Full-time & Part-time; Hourly, Non-Exempt
Reports to: Sales Ops Manager

The Snowsports School desk staff is where the guest’s experience begins when it comes to any lesson or education program at Bromley. Quality guest service is our number one priority. We desire staff who can show empathy, kindness, and understanding in all scenarios.

This position requires a sales minded individual who will build relationships with our guests and engage them.

The pace is fast at times with some downtime mixed in. The ideal candidate for this position will be a strong multi-tasker with the ability to perform under pressure and always provide exemplary guest service.

Summary: Primary role is to sell lesons to guests while providing a positive guest experience.

Duties and Responsibilities:

Greet guests and give all information about lessons and programs
Accurately take and enter guest reservations into Siriusware software system in person, online or over the phone.
Accurately and timely process cash and credit card transactions.
Develop an in-depth understanding of products and services offered through the ski & snowboard school and be able to communicate that knowledge to internal and external guests
Other duties as assigned

Qualifications and Competencies:

Exemplary guest service skills when interacting with internal and external guests at all times
Positive, enthusiastic, and flexible attitude
Must follow Bromley’s policies on personal appearance
Ability to keep a balanced cash drawer
Reliable transportation in snow

Supervisory Responsibility:

This position has no supervisory responsibilities.

Work Environment:

This job operates primarily in a professional office environment. This role routinely uses standard office equipment such as computer, phones, photocopiers, filing cabinets, mail machines, and fax machines. Occasional work outdoors (any time of year) is likely throughout the base of operations.

Additional:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Start/End Date: October training / November start / April end  (weather dependent)

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I certify that the answers given by me to the foregoing questions and the statements made by me are complete and true to the best of my knowledge and belief. I understand that any false information, omissions or misrepresentations of facts called for in this application, whether on this document or not, may result in rejections of my application or discharge at any time during my employment. I authorize Bromley Mountain Ski Resort, including consumer reporting bureaus, to verify any of this information. I authorize all former employers, persons, schools, companies and law enforcement authorities to release any information concerning my background and hereby release any said persons, schools, companies and law authorities from any liability for any damage whatsoever for issuing this information. I also understand that the use of illegal drugs is prohibited during employment. If company policy requires, I am willing to submit to drug testing to detect the use of illegal drugs prior to and during employment.

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