Rental Shop Technician
Title / Position: Rental Shop Technician
Position type: Seasonal, Full time & Part time; Hourly, Non-Exempt
Reports to: Rentals Manager
Customer service and safety are top priorities at Bromley and our Rental Shop Technicians are critical to both. These employees have direct contact with our guests, establishing the tone for the rest of the day and providing them with properly fitted equipment. If rentals are successful in their role then the guest is far more likely to enjoy their day.
Summary: Primary role is to interact with guests; fit, adjust and issue rental equipment ensuring proper fit.
Duties and Responsibilities:
Instruct customer how to rent equipment
Selects equipment according to information provided by customer
Fits all equipment (including boots, skis, snowboards, bindings, poles and helmets) to customer specifications
Directs customer to next destination
Inspects equipment damages and/or needed repairs
Accepts returned equipment
Helps keep records on equipment maintenance
Keeps rental area neat and clean
Willingness to be flexible in tasks from snow shoveling to data entry
Must be able to open and close bindings
Must be able to take down and put away skis and boots from their racks safely
Other duties as assigned
Qualifications and Competencies:
Must have superior customer service skills
Must be a certified ski technician or have training ability
Punctual and prepared to perform work duties on time
Must maintain personal appearance in accordance with Bromley standards
Maintain a caring and sensitive attitude towards guest
This position has no supervisory responsibilities.
This job operates primarily in a professional rental shop environment. Occasional work outdoors (any time of year) is likely throughout the base of operations.
This is an active role working indoors moving snowsports equipment and using computers and phones for extended periods; however, some movement and work outdoors (safely crossing ice and snow) around the entire resort may be necessary. Must be able to lift and carry 20 lbs frequently throughout the shift.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.