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Rental Shop Technician

Title / Position: Rental Shop Technician

Position type: Seasonal, Full time & Part time; Hourly, Non-Exempt

Reports to: Rentals Manager

Customer service and safety are top priorities at Bromley and our Rental Shop Technicians are critical to both. These employees have direct contact with our guests, establishing the tone for the rest of the day and providing them with properly fitted equipment. If rentals are successful in their role then the guest is far more likely to enjoy their day.

Summary:  Primary role is to interact with guests; fit, adjust and issue rental equipment ensuring proper fit.

Duties and Responsibilities:

Instruct customer how to rent equipment
Selects equipment according to information provided by customer
Fits all equipment (including boots, skis, snowboards, bindings, poles and helmets) to customer specifications
Directs customer to next destination
Inspects equipment damages and/or needed repairs
Accepts returned equipment
Helps keep records on equipment maintenance
Keeps rental area neat and clean
Willingness to be flexible in tasks from snow shoveling to data entry
Must be able to open and close bindings
Must be able to take down and put away skis and boots from their racks safely
Other duties as assigned

Qualifications and Competencies:

Must have superior customer service skills
Must be a certified ski technician or have training ability
Punctual and prepared to perform work duties on time
Must maintain personal appearance in accordance with Bromley standards
Maintain a caring and sensitive attitude towards guest

Supervisory Responsibility:

This position has no supervisory responsibilities.

Work Environment:

This job operates primarily in a professional rental shop environment. Occasional work outdoors (any time of year) is likely throughout the base of operations.

Physical Demands:

This is an active role working indoors moving snowsports equipment and using computers and phones for extended periods; however, some movement and work outdoors (safely crossing ice and snow) around the entire resort may be necessary. Must be able to lift and carry 20 lbs frequently throughout the shift.

Additional:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

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I certify that the answers given by me to the foregoing questions and the statements made by me are complete and true to the best of my knowledge and belief. I understand that any false information, omissions or misrepresentations of facts called for in this application, whether on this document or not, may result in rejections of my application or discharge at any time during my employment. I authorize Bromley Mountain Ski Resort, including consumer reporting bureaus, to verify any of this information. I authorize all former employers, persons, schools, companies and law enforcement authorities to release any information concerning my background and hereby release any said persons, schools, companies and law authorities from any liability for any damage whatsoever for issuing this information. I also understand that the use of illegal drugs is prohibited during employment. If company policy requires, I am willing to submit to drug testing to detect the use of illegal drugs prior to and during employment.

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