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Receptionist / Switchboard Operator

Title / Position: Receptionist / Switchboard Operator

Position type: Seasonal, Part-time; Hourly, Non-Exempt (Saturday and Sunday)

Reports to: Marketing Manager

If you enjoy meeting new people and solving problems then this could be a good fit for you. We are looking for happy, engaging and courteous staff to greet guests and answer calls.  

Summary:  Primary responsibility is to answer and direct phone calls, greet guests, and administrative functions. 

Duties and Responsibilities:

Open and close phones daily; during the winter season this includes remaining open until Ski Patrol has completed sweep
Direct all in-coming calls to proper departments
In charge of mountain radio for any on mountain problems
Assist all visitors that approach the reception window
Announce all visitors
Assist any department with mass mailing, etc.
Enter customer data into the Ryan Solutions Client Portal. Accuracy of data is crucial.
Complete weather updates daily by noon.
Answer info@bromley.com inquiries
Provide employees with letter of introduction for reciprocal resort benefits during summer and winter seasons

Assist the Lead Switchboard Operator as needed with:

Donation Request Administration - receive, submit, record and fill approved requests.
Phone company, and maintain phone tree, auto attendant recordings and extensions
Office Supplies – track and order as needed
All office contracts, such as bottled water, Ricoh copier, mail machine, phone system, coffee orders
Information Books: update as needed seasonally/yearly
Winter Lockers: organize rentals, collect payments, mailings.

Other duties as assigned

Qualifications and Competencies:

16 years of age or older
Punctual and prepared to perform work duties
Must be able to project image established by the company
Must be able to type
Proficient in MS Office a must
Appropriate phone etiquette a must
Adaptable, quick thinking and a team player

Supervisory Responsibility:

This position has no direct supervisory responsibility.

Work Environment:

This job operates primarily in a professional office environment. This role routinely uses standard office equipment such as computer, phones, photocopiers, filing cabinets, mail machines, and fax machines. Occasional work outdoors (any time of year) is likely throughout the base of operations.

Physical Demands:

This is largely a sedentary role working indoors using computers and phones for extended periods; however, some movement and work around the entire resort is necessary.

Additional:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

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I certify that the answers given by me to the foregoing questions and the statements made by me are complete and true to the best of my knowledge and belief. I understand that any false information, omissions or misrepresentations of facts called for in this application, whether on this document or not, may result in rejections of my application or discharge at any time during my employment. I authorize Bromley Mountain Ski Resort, including consumer reporting bureaus, to verify any of this information. I authorize all former employers, persons, schools, companies and law enforcement authorities to release any information concerning my background and hereby release any said persons, schools, companies and law authorities from any liability for any damage whatsoever for issuing this information. I also understand that the use of illegal drugs is prohibited during employment. If company policy requires, I am willing to submit to drug testing to detect the use of illegal drugs prior to and during employment.

By typing your full name in the field below you are acknowledging that the information provided on this form is correct and that you are applying for employment at Bromley.

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