COVID-19 Response & Updates
Updated November 12, 2020, 3pm
Operations Update, Nov. 12, 2020
This is a copy of communication sent to the Bromley community on November 12, 2020, and is a summary of highlights from our Winter 2020/21 COVID-19 Operating Plan. Full details can be found in our new Health & Safety section on bromley.com.
Dear Bromley Family,
In our last message to all of you we explained that preparing for the upcoming winter is a long process, and that as the State of Vermont revealed new operating directives, we would update our plans and expectations for the season. Last week we received sector reopening guidelines that added clarity to many outstanding questions and allowed us to further refine our winter operations. We want to share with you our latest updates so that you have ample time to make any adjustments or considerations for you and your family. As always, our priority lies with the health of our staff & guests and the steps outlined below are taken to best ensure that we all have a safe, healthy and fun winter ahead. We feel more confident than ever that we have the best team, the proper protocols and the right plan to operate successfully.
That being said, in order to make this season a success we will need the partnership we have with our guests to be stronger than ever. The measures we outline below will take commitment and sacrifice from all of us, but with proper preparation and perhaps some new perspective we can enjoy the mountain we love while knowing we have done our part. It may not be the winter season you expected, and it will certainly look a little different, but we can promise you that it will still be the fun with family and friends that it always has been.
On to specifics. Building on some of the changes outlined in our last communication, we will do our best to be as specific as we can while still reserving the right to change these plans should we need to. Our team has spent a great deal of time analyzing the processes around the resort so please understand that each of these decisions has been made with the best intentions towards a long, safe, snowy winter.
We ask that all of our guests make themselves aware of the Cross-State Travel Guidelines outlined here: https://accd.vermont.gov/covid-19/restart/cross-state-travel.
- Currently the State of Vermont has a mandatory quarantine procedure for anyone traveling to or from the state. This can change so please check back into the above link for updates.
- We will be required to have each guest attest that they have followed the quarantine procedures. Season Passholders will do that when they pick their pass up. Daily Lift tickets will require an online attestation prior to checkout.
We are not asking our passholders to make reservations at this time. We have also made the decision to not limit pass sales. We believe that we can manage the capacities at the resort without having to do either. There are some changes though:
- Passholders will be scanned at each chairlift and when entering the base lodge.
- Passholders must have their pass visible for scanning at all times. You will be scanned every time you ride a lift or enter the lodge whether it’s your first day or your 100th.
- Passholders that have already picked up their season pass must return to the Ticket Office and pick up a new pass with a barcode. Sorry for the inconvenience but this is a change we had to make to assist in the State’s contact tracing efforts.
- For those who are still thinking about their winter plans we have extended our Pass Assurance Plan until 12/1/20. Details on that can be found here.
We will be limiting the number of lift tickets that we sell daily. There is the possibility that tickets will sell out for a given date. Inventories will fluctuate based on date. Our suggestion is to buy your tickets early so that you can lock in the dates you know you want to ski. There have been some significant changes with daily tickets:
- Ticket pricing will follow a very streamlined approach.
- All Day/All Ages/All Season - $85
- ½-Day/All Ages/All Season - $75
- ½-Day tickets will be available for both the morning and the afternoon.
- For those that wish to avoid the base lodge altogether, utilizing half-day tickets is your best bet.
- Daily Lift Tickets will be available for purchase Online Only. The Ticket Office will only be open for Season Pass pickup and Guest Service.
- We have invested in two (soon to be three) “Pickup Boxes”. These kiosks will allow guests to pick their tickets up while limiting staff/guest interactions.
- Daily lift tickets will go on sale 11/16/20.
In short, discounts will be extremely limited this season. We may offer certain discount products on a limited basis, but that decision has not been made yet.
- The Sun Mountain Club will not be offered this season.
- We have not decided if we will offer any Cyber Monday product. If we do, discounts will be limited, and inventory controlled. The same goes for Spring Loaded.
Ski and snowboard lessons will look a lot different this year, but we are excited about the changes and these solutions will allow us to provide a wonderful learning environment:
- Reservations will be taken via phone only. 802-824-5522 x709.
- Lessons will be for those in the same family or travel group only.
- There can be from 1 to 6 people in the same lesson.
- Lessons will be 90 minutes in length.
- Mixed ages and ability levels are OK
- Every person within a lesson must purchase a lift ticket or a season pass.
- More details can be found here.
Equipment will be available for rent on a daily basis, but the process has changed:
- Reservations for rental equipment will be required and can be made online only.
- The rental shop will have a limited capacity and you may be asked to wait in line (while masked and observing social distancing).
- You will need a lift ticket or season pass to enter the base lodge so please have either visible prior to picking up your gear.
Indoor spaces have had a lot of focus within the State’s reopening guidelines. Our base lodge operations will be quite different, but we feel that we know enough now to share with you some of the specifics:
- A lift ticket or season pass will be required to enter the base lodge. Each pass/ticket will be scanned every time you enter to aid in the state’s contact tracing efforts.
- Capacity will be limited to 75 people per unique space. We are still determining details here, but it is obvious that capacity will be very limited.
- Reservations to sit and eat will be required both within the Wild Boar and the Marketplace. We will have those available online.
- Bags will not be allowed in the base lodge on weekends and holiday periods. This is to assist in managing capacity and to prevent long stays in the building. Midweek/Non-holiday we will allow bags to start but this will be monitored and may change if needed. Again, we encourage everyone to use their vehicles as their “locker room”.
- Bathroom use will be permitted but does work against our capacity limits. We will have temporary restrooms placed around the resort and we encourage you to use those to avoid any uncomfortable waits.
- The base lodge will be used for eating, restrooms and resort operations. Loitering for any reason will not be allowed.
Food & Beverage
This is one of the more complicated areas of our winter operations and will need a bit more time to finalize. We do know that we will have reservations required for indoor dining, space will be limited, but we will also have many expanded outdoor dining options. Further details on all F&B operations will come in a future communication.
- Mask use is required from the moment you leave your vehicle. The only times that masks can be lowered is when you are actively eating or skiing.
- Shuttle capacities will be reduced to 50% occupancy. We encourage you to plan on additional time if you need to use the shuttle.
- Lift capacities will be reduced to 50% for non-household or travel-group guests.
- Social distancing protocols will be in place across the resort and are required both indoors and out.
We understand that this is a lot of change, but we feel that these are the steps to keep us safe this winter. Amid all these challenges we cannot lose sight of the fact that we are excited about some of these changes and that they may provide a model for the future. Streamlined ticket pricing, enhanced technology, crowd management procedures, new snowsports offerings, etc. These changes were made out of necessity but may well prove to be a better way to approach the winter sports we love. Our entire team at Bromley is looking forward to welcoming you and your family back to the mountain for what will be a different, but wonderful, winter season. We wish all of you continued health and promise to keep you updated as we get closer to opening the lifts.
Looking forward to snow,
The Bromley Senior Leadership Team
A Message from Bill Cairns, General Manager, regarding Winter 2020/21 Operations
Update: October 1, 2020
Dear Bromley Family,
I write to update you with our planning process as we approach October. There are two key points we wish to stress right at the beginning of this update: The health and welfare of our guests and employees is paramount, and we will be following State of Vermont Health and Safety Guidelines for winter ski operations.
Each ski resort in Vermont is different and unique, and we will each develop unique operating plans while adhering to overall Vermont ski sector guidelines. The situation is quite fluid, and I want to stress that our operating plans will be updated regularly as the season approaches. Our intent is to open Friday November 27th, weather permitting.
Bromley is one of 14 ski resorts that belong to Ski Vermont (also known as Vermont Ski Areas Association or VSAA). As an association, we have written a winter operating plan that was recently submitted to the Agency of Commerce and Community Development (ACCD), which is responsible for approving operating plans put forth by different sectors of Vermont’s economy. Ski Vermont submitted our plan on 9/18, and we expect a meeting to take place shortly. We have no plans to require reservations to ski. I do want to point out, we do not have final guidance or plan approval from the State.
All our key winter departments are in the process of writing operating plans. As a skier, you may not notice some of this planning as it will be built around procedures to keep employees safe. Some of the internal planning will have a pointed impact, but at this point I only want to speak in generalities to a few of the activities that make up a ski day.
We are investing in technology in three key areas: contactless payment, lift ticket pickup, and an equipment ski rental module. The idea behind this investment is less person to person contact and to streamline the arrival process.
Capacity in the Base Lodge is still to be determined, as we wait on State guidelines. We expect reduced capacity. Once the State sets indoor capacity guidelines, Bromley will complete their indoor operating plan. Details on how the Base Lodge will operate will be in a follow up message.
We encourage you to boot up in your car and not bring your ski bags into the Lodge. Space will be limited, and your car may prove to be a necessary space for you to warm up in or eat lunch in, if the Base Lodge is at max capacity. This is something we hope is applicable to just weekends and Holidays.
Snowsports is still under review as we await final State guidelines to emerge. Once we have that, we can finalize our Snowsports plan.
With social distancing requirements part of winter, chairlift loading will likely work like this: a) if you arrive together you can ride together on the lifts b) if you are a single skier we will pair you up with another single skier on the quad chairs c) single skiers can ride a double chair as a single. d) clearly this will result in larger lift lines.
You have heard the phrase many times by now: we are in this together. The shared responsibility concept extends not only between us but also to the local community. We want everyone healthy all winter long, and we are asking that you understand the following:
- Knowing what to expect before you visit Bromley by visiting our website for the latest updates and following Bromley operating plans.
- Follow social distancing recommendations, wearing face coverings (mandatory), and practicing good hygiene such as frequent handwashing.
- The National Ski Areas Association (NSAA) has coined the following: Don’t be the reason we lose our season. Please help us pull off this winter. Following all CDC guidelines will be part of the ski experience.
Cross State Travel Guidelines
As a friend of Bromley, you may understand Vermont has done a very admirable job managing the pandemic. A large part of that effort is centered in the cross-state travel guidelines. There are travel restrictions to Vermont based on what state, and more specifically, what county you are from. The following link highlights which counties have those restrictions: https://accd.vermont.gov/covid-19/restart/cross-state-travel
This map is updated each Tuesday. The map is one of the central challenges, as we approach winter.
We realize we have not answered all your questions. We are working on it, and as mentioned part of that process is waiting for operating directives from the State of Vermont. We will continually update our winter planning status as information becomes available. The Bromley team feels confident that, with your assistance, we can have a terrific season. We all love to ski. We are determined to provide the Bromley experience you know and love to the best of our abilities. We learned quite a bit about operations during a pandemic over the summer months. Winter will look different than what you are use to-that cannot be helped. We are in this together.
Update: August 14, 2020
Snow Season Fans... While we're in full-time summer mode, we always have winter on the brain.
The big question: Ski-season, Pandemic style? We are working diligently on different scenarios for winter, all of them keeping the safety of you and our staff as importance factors number 1. A good thing: we’ve had some practice managing new safety protocols and guidelines through summer operations. We’re enjoying a reassuring number of visitors to the park right now. Guests are cooperating wonderfully with mask mandates, social distancing measures, and overall kindness and respect for each other and our staff. We have a good foundation to build on as guidelines from the CDC and the State of Vermont become more specific for the winter season.
Snowmaking begins in 79 days. We’ll keep you updated.
Update: June 22, 2020
It's official, our summer park is set to open Saturday, June 27! We originally planned to open our rides and attractions in two phases due to ACCD guidelines. As of today, June 22, phases 1 & 2 have been approved (hooray!). In short, the following rides and attractions will be open beginning Saturday, June 27:
- In the Mountain Adventure Park rides and attractions include: Alpine Slide, 18-hole Mini Golf Course, The Giant Swing, The Big Splash Waterslide, Trampoline Things, the Climbing Wall and The Space Bikes.
- 18-hole, lift served Woods & Meadows Disc Golf Course
- Aerial Adventure Park
Operations may look a little different this year, but our team has spent weeks planning for a safe and fun reopening. For summer 2020, masks are required for entrance into the park, and additional requirements are in place for guests. Please review health and safety protocols and procedures here.
June 18, 2020
It's official, our summer park is set to open Saturday, June 27! The ACCD guidelines currently allow us to open the park in two phases. Phase 1 (opening June 27) will consist of the Alpine Slide, 18-hole, lift served Woods & Meadows Disc Golf Course and the 18-hole Mini Golf Course. In Phase 2 (date: TBD), we'll add additional attractions: the Aerial Adventure Park, The Giant Swing, The Big Splash Waterslide, Trampoline Things, the Climbing Wall and The Space Bikes.
April 23, 2020
We have a few updates to share here on some items you've been patiently waiting for answers on. Thank you for bearing with us as we sort out these operations!
Rental Returns (and deposit $ returns!)
Beginning Monday, April 27, the Rental Shop will begin accepting equipment returns from 9am-4pm, Monday thru Friday. As with all trips outside your home right now, please follow current CDC guidance and wear a cloth mask. If other guests should happen to be returning equipment at the same time, please abide by proper social distancing recommendations and keep a 6 foot distance between yourself and other parties. ALL DUE DATES ON EQUIPMENT RETURNS REMAIN FLEXIBLE. YOU ARE NOT REQUIRED TO RETURN YOUR EQUIPMENT RIGHT NOW! PLEASE DO NOT FEEL YOU MUST MAKE A TRIP TO BROMLEY TO TAKE CARE OF THIS IMMEDIATELY.
Entry to and exit from Rentals will follow a specific path to keep traffic flowing one-way and minimize encounters with other guests. Enter into the base lodge via the main staircase (between the admin building and the base lodge) and use the main entry door to the lodge. You will be directed via signage to the rental shop. Please, do not wander around the base lodge for any reason.
Upon reaching rentals, please text or call the phone number posted and remain outside of the gate. Lean your equipment up against the gate and wait for Rodger to inspect (from a distance) that all of the equipment is accounted for. Please be patient with the time you allow for this process!
Deposit returns will be issued via the same method you paid (cash for cash, credit card for credit card). Credit cards will be done over the phone, and cash refunds will be done in a manner compliant with social distancing guidelines.
Once your return is complete and you are ready to leave, please use the stairwell to the right of the rentals gate. Head down one flight and exit the building through the door on the right at the bottom of the stairs (this will bring you out by the loading dock behind the lodge.) Please do not walk through the base lodge to exit.
Access to locker rooms will be available weekdays, 9am - 4pm. We'll have a number to call at the entrance to the lodge - check the sign for complete info when you arrive. Please note, we are not requiring locker cleanouts this summer. Your gear can remain where it is, securely locked for the foreseeable future.
Season Pass May 15 Discount Deadline Extended Through June 15, 2020
With so much uncertainty in the world right now, we're backing off our traditional May 15 deadline for discounted pass rates and interest-free payment plan options. Take care of yourselves, and get back to leisure planning when you're ready. Early rates and payment plan options will remain the same through at least June 15.
Summer Operations - Question Mark?
We plan to open for summer fun, but when? What will it look like?
While we’re all anxiously awaiting reopening for family fun, it's too early to announce opening dates or what our exact summer operation will look like. Please know, our team is closely monitoring the situation with COVID-19 and will continue to follow the guidance of public health officials to determine when it is safe to resume operations.
Once we determine a course of action for the summer season, we will announce via email, social media and here on bromley.com.
Stay safe and be kind to one another. We hope to see you soon.
April 6, 2020
We are currently not accepting new lodging reservations for any date in the future in order to comply with the latest executive order from Governor Phil Scott. We’ll be updating this site as additional information becomes available. Please check back for these updates.
March 23, 2020
Reminder, and update to questions regarding uphill travel:
The mountain is currently closed to all activity. No uphill travel, skiing, snowboarding, snowshoeing or sledding is allowed. Equipment and environmental hazards exist. There are no services available. Any injury will further tax a system that relies on a small group of dedicated rescue personnel serving not only the mountain but all our neighbors. Please be safe, for yourself and for the community. Forgive our bluntness. Sledding, and other inherently dangerous (and always prohibited) activities have been observed in recent days. We rely on your cooperation, and appreciate your understanding.
March 18, 2020
I’ve missed writing to you. My team of snow reporters has taken over those daily morning briefs, and Savannah writes our newsletters, and I don’t write much at all anymore. Writing snow reports was my favorite. In my eight years at Bromley, I’ve learned a lot about teamwork, community and family. Eight years is a pretty short tenure at this place. We have ski instructors that have been here 50, and lots of folks somewhere in between. Families have been skiing here for generations.
I’ve witnessed some interesting seasons with unique operational challenges just in my short time here. My first season, 2011/12, was pretty rotten, weather wise. The year my daughter was born was even worse, and we wrapped up on or around her birthday, March 18, 2016. (Happy Birthday, Adeline!) We had a fire that shut down snowmaking for most of a season just two winters ago. I’d love to add in some facts and figures about number of days it was cold enough to make snow, snowfall totals, total operating days – to prove just how rotten it can be, but with my temporary work station at home right now, there’s no way I can pull all those numbers together in a timely fashion.
Despite the fact that every season has it’s challenges, we love what we do, pulling this all together for you – making snow, grooming snow, running lifts, feeding you, teaching you how to ski and snowboard, planning fun events and getting together on our little mountain. We are always sad when the season comes to a close.
Getting to the point. This is a first. Pandemic is an odd new world!
First, I (we – I’m writing on behalf of the entire leadership team at Bromley) hope you are all healthy, safe and staying sane.
Second, Bromley leadership has made the difficult decision put the 2019/20 ski season to bed and suspend resort operations for an undefined period of time. We are a small business, independently owned. We consider our guests, employees and local community all family. And it is with the safety, health and wellbeing of our family in mind that we make this challenging decision.
While we’ve hung up our skis and snowboards, we will continue to plan for our Summer Adventure season, continuously re-evaluating when we can re-open and will do so as soon as we determine we can operate without putting our employees or the public at risk.
We will continue to follow the lead and expertise of state and local health departments as the fast-changing realities continue to evolve and encourage you to do the same.
And while this is probably the three-thousandth (so many “th” sounds! I AM going to get my 9 year old to properly pronounce that digraph while we’re all stuck home together!) message of this sort currently in your inbox, we know you’ll have questions specific to this situation. We’ve thought of a few you might ask:
I’ve purchased tickets or have an upcoming reservation for snowsports. Who will help me reschedule or cancel?
Please email email@example.com. A staff member will be in touch.
I have seasonal rental equipment to return. How do I do that?
Please hold on to the equipment for now. The deadline for rental returns/deposit returns will be extended. We will be in touch with you directly once we know when it will be safe to begin returns.
How is Lost & Found working?
If you've already been in touch about a lost item, and we're holding it for you, we will continue to do so.
If you have lost something and would like us to look into it for you, please email firstname.lastname@example.org. We're making a list.
We ask for your patience in being reunited with your belongings. We will post updates in the coming weeks.
I have belongings in my locker. Can I retrieve them?
We are currently taking guidance and following direction from the State of Vermont and the Vermont Department of Health. Governor Phil Scott has called on Vermonters to help protect our most vulnerable – the elderly and the very ill. He has declared a State of Emergency and has since announced several strategies during this time to help slow the spread of the new coronavirus. The orders that most affect us here at Bromley direct Vermonters to "stay home, leaving only for essential reasons, critical to health and safety, such as: personal safety, groceries or medicine, curbside pick-up of goods, meals or beverages, medical care, exercise, or care of others" and order "all businesses and not-for-profit entities, except for those providing critical services, to suspend all in-person business operations." These directives are in place through April 15, 2020, at which time the Governor, in consultation with the Vermont Department of Health and Agency of Human Services, the Department of Public Safety/Division of Emergency Management will reassess the emergency and determine whether to amend or extend the Order.
We apologize we are unable to open access to locker rooms at this time. Following the Governor's re-assessment of the state of emergency, if the social distancing rules are relaxed, we hope to be able to grant access to the buildings. During this time, please know that the buildings remain locked and checked on regularly.
I have an upcoming reservation in Bromley Village.
Please call the Bromley Village Office at 802-824-5458.
I have a project lined up with Property Services. Is that crew still working?
We plan to continue with outside projects and those projects that allow our crews to maintain proper social distancing measures. Please call the Village office for details.
For questions not answered here, please email email@example.com. This inbox is being monitored remotely.
On behalf of Bromley, I am sincerely wishing you all the best. Keep in touch! Thank you for a wonderful winter. While you’re social distancing and incessantly scrolling the news feeds, post your favorite Bromley family shots if you’re so inclined. We’d love to see. Tag us, we’re scrolling, too 😊.
March 15, 2020
In this very fast moving and unprecedented situation Bromley is suspending operations immediately and will re-evaluate operating status at the end of the week. We step back out of concern and safety for everyone and thank each and every one of you for your support this winter season – it has truly been a fun one and we are sad to see it wrap up in this way. We apologize for the ambiguity around firm closing dates in this message, but at this time, we feel it best to play it safe first and foremost. We hope you understand.
Please note, suspended operations includes all trail and facility access at this time by the public, including uphill travel. For questions about upcoming reservations, please give us a call.
Stay sunny and stay tuned.
March 14, 2020
Following yesterday evening’s Executive Order from the office of the Governor declaring a state of emergency for the State of Vermont, Bromley has increased measures to protect our community by reducing capacity in our base lodge by half. Tables and chairs have been removed and re-spaced to allow guests practicing social distancing to do so to the best of our ability. This is in addition to the steps described below.
While we will continue to operate, we have cancelled our Spring Fling event, scheduled for March 21, in cooperation with the Governor’s restrictions on events and social gatherings.
March 13, 2020
Given the rapid pace of news currently circulating around COVID-19, we’d like to reach out and let you know the steps Bromley is taking in regard to cleanliness and community safety (both employee and guest) as well as address any concerns about upcoming reservations.
We are closely monitoring the VT Department of Health’s assessment of and recommendations for the current situation in Vermont. This also involves staying up-to-date on guidance for businesses from Centers for Disease Control. If you are not doing so already, we encourage you to familiarize yourself with these sites as well.
We are also closely monitoring the health and well-being of our staff and are reinforcing CDC guidance on steps to prevent illness, including frequent, thorough handwashing, the need to stay home at the first sign of fever and cough and avoiding close contact with those who are sick. We have increased the frequency of cleaning and sanitizing of high touch indoor areas with hospital grade disinfectant, such as food outlets, kitchen surfaces, door handles, tables, restaurants, bars, the rental shop, lesson and ticket counters and childcare facilities. While we’ve long been in the habit of maintaining a clean ship, we do feel it is important to publicize our crew’s increased effort.
If you have an existing reservation at Bromley, we are open for skiing and snowboarding, and look forward to getting you outside and on the mountain for Springtime family fun through the remainder of our planned Winter 2019/20 Season. Our final day of winter operations this year is scheduled for April 5 (weather permitting). However, if your travels are being impacted by COVID-19, we are happy to work with you to adjust your Bromley trip to your satisfaction. While we have every hope that means simply postponing your visit, we understand that may not be possible in every case. We have relaxed our cancellation policies accordingly.