Frequently Asked Questions
New to Winter at Bromley? Check out the topics below for a comprehensive guide to a day, a week or a season on the slopes of Southern Vermont's Sun Mountain. Gear, activities, and any question you might think to ask, we'll answer here. We look forward to hosting you this winter!
Bathrooms are located on the 2nd floor (cafeteria level), 3rd floor (top level), and near the East Side Locker Room.
- 2nd Floor bathrooms are located behind the Ski & Snowboard School Desk (on the way to Rentals).
- 3rd Floor bathrooms are towards the East End of the building, between the entrance to Kidsrule and the Wild Boar Tavern.
- There are additional bathrooms located within the locker room located at the base of the main stairwell (East end of building, take stairs all the way down).
There is one ATM at Bromley located in the stairwell that leads from the Potter Brothers Ski Shop into the main base lodge (2nd floor). If you enter into the base lodge through the main entrance turn right, and the ATM is located on the landing beneath the sign for "Ski Shop".
There is, and better yet, it's FREE! That is a great thing, but since it's so great a lot of people use it and speeds can vary based on usage (especially during holiday periods).
Yes! We have a limited number of charging stations (both USB ports and traditional 3 prong outlets) located in the loft on the top floor of the base lodge. Entering the base lodge from the main doors, take a right up the stairs - the charging loft is located up a few more stairs on the right hand wall (Route 11) side. You will need to supply your own cord.
The Bromley Shop by Potter Brothers has tons of Bromley logo-wear right alongside their selections of the latest and greatest ski/snowboard gear. The Bromley Shop is located on ground level, across the main covered entrance from the Ticket Windows. It can also be accessed from the 2nd floor of the base lodge via the south stairwell (through the main base lodge doors, turn right, below sign for "ski shop.")
The Bromley Ski Patrol/First Aid is located on the East end of the main base lodge. If you are in the lodge: Take the main stairwell (east end) to the bottom, turn right and follow signs for "First Aid". Ski patrol can also be contacted via phone at ext. 420.
Lost & Found is located in the back of the Rental Shop and will follow Rental Shop hours.
Bromley is an easy trip from just about anywhere. Please check out our directions page for specifics.
You may notice rates & hours referencing "Holiday Periods." Bromley Holiday Periods for the 2017/18 Winter Season are as follows:
- December 26, 2017 - January 1, 2018
- January 13 - 15, 2018
- February 17 - 23, 2018
Lots of things! Our corner of Southern Vermont is packed with winter family activities. Take a look here for a description of local activities!
Furry friends are welcome on the mountain, but must be on a leash. They are not allowed on chairlifts, and they are not allowed indoors, unless they are a certified service animal. If you are hiking with your pet, please keep to the sides of the trails, remain aware of downhill traffic, and again, please keep them on a leash!
Lessons: Our lesson programs are popular, especially Kidsrule Mountain Camps, and Kids Center (daycare with skiing). We always recommend reserving in advance for these products.
Lift tickets: If you're planning your visit at least a day in advance, you can save up to 50% by purchasing lift tickets online.
Lodging: Planning on staying in slopeside Bromley Village? Absolutely give them a call to reserve your condo with a great play & stay package. Online reservations are now available as well!
While you can purchase or rent just about anything you'll need for a day on the slopes at the mountain, it's best to know what to expect.
- Skis / Bindings / Boots / Poles - If you do not own equiment, we have a full service Rental Shop on site. Some lesson programs include rental gear.
- Snowboard / Bindings / Boots - Again, if you do not own equiment, we have a full service Rental Shop on site. Some lesson programs include rental gear.
- A pair of tall, warm, non-cotton socks
- Water Resistant Pants / Jacket / Gloves
- Helmet or Hat
- Layers - it's always best to have more than less, and you can adjust what you're wearing throughout the day as needed!
We do! The Bromley Mountain Kids Center is a fully state licensed childcare center for children from 6 weeks to 6 years of age. Reservations are recommended, and can be made by calling 802.824.5522. Full or half day options are available. The Kids Center also has lesson options for children ages 2½ - 6.
You have two options.
- If you're arriving from the West (Manchester), you can enter the main parking lot from the rear. Just look for the Bromley sign on the right hand side of Route 11 as you approach the top of the hill. Park, and you can catch the shuttle from the parking lot to the base lodge (shuttle operates weekends and holidays only)! This is a good option if your party is small and you can carry all your own gear.
- Use the main entrance. Bromley is located right on Route 11, you can see the base lodge and lifts right from the road. Turn in to the entrance and follow the directional signs; the unloading zone is to the left of the island. You can unload gear and passengers here, and then head straight ahead into the tunnel. The parking lot is on the other side of Route 11. Either enjoy a short walk back to the lodge, or catch the shuttle (shuttle operates weekends and holidays only). You can then join up with the rest of your party, and grab your gear from the unloading zone.
Yes we do! $20/day non-holiday, $25/day during holiday periods, or we also offer an unlimited Valet Parking season pass for $350. Available weekends and holidays only! Follow the signs in the unloading zone in front of the base lodge.
No! If you're not staying slopeside, condo rentals do come with shuttle passes. You can get the complete schedule from the Village Office.
As a matter of fact, we do! On weekends and during holiday periods, we offer personal guided tours of our base area. We do ask that you please sign up in advance of your visit - our goal is to get you out on snow and having fun as quickly as possible - click here to request a tour.
Please feel free to ask any Bromley employee for assistance, we're all glad you're here, and are happy to help!
A lift ticket is required for everyone using lift serviced terrain.
Lift tickets are free for ages 5 and under, but you still need to stop at a ticket window to get a ticket for your child!
Some lesson programs (Mighty Moose, Kidsrule Mountain Camps and Get Skiing/Snowboarding) include a lift ticket in the lesson package. You DO NOT need to purchase a separate ticket if you are participating in one of these programs!
The Ticket Office is located right near the Drop Off Zone. There are two main buildings in the Base Area. Standing in the drop off zone by the flagpoles, the Ticket Office is on the road side of the small building on the left, as you face up the mountain. (Right in front of you, to the left!)
- Online. You can save money by purchasing a lift ticket online. Online purchases must be made 1 calendar day in advance of your visit. (1 calendar day in advance = by midnight the night before.) You will still need to stop at the Ticket window when you arrive.
- At the Ticket Windows. The ticket windows are located right at the base of the mountain in the small building on the left (when facing uphill from the drop off zone).
- At the Ski School Desk or the Rental Counter. If you are using Rental Equipment, or enrolling yourself or your child in a lesson, you can purchase lift tickets at those locations. We do ask that if you are not enrolling someone in a lesson, or renting equipment, that you purchase your ticket at the main ticket windows near the drop off zone.
Yes. Our print-at-home tickets are not a live ticket. You will need to go to a ticket window to pick up your actual ticket!
No. Please choose your purchases carefully, we do not offer refunds. You can view our view our refund policy for more details.
- Buy lift tickets in advance online. Buy early and take advantage of the very best prices on one and two day lift tickets when you pre-purchase on bromley.com. The earlier you book the better – online ticket rates increase daily as your visit gets closer. Online purchases must be made at least one day in advance of your visit.
- Consider a Sun Mountain Card. Our Value Card for frequent skiers comes with one free day of skiing Click here for more info on Sun Mountain Cards. This product is best if you plan on skiing multiple times this season, and is non-transferable.
Bromley offers a 50% discount off our retail lift ticket rates for Special Needs and handicapped skiers/boarders.
Our Rental Department is located on the main floor of the base lodge. From the drop off zone, head past the flagpoles, up the main concrete stairs and straight ahead into the base lodge. See the fireplace? Turn right and head straight back down that hallway. Rentals are at the end.
M-F 8:30am - 4:30pm, Sat-Sun & Holidays* 8:00am - 4:30pm.
If you can stop by in the afternoon before you plan to ski (2-4pm midweek non-holiday, or 2-4:30pm during holiday periods), you can get your equipment for the following day, and you won't miss a minute on the slopes!
Saturdays and holiday periods, first thing in the morning, are the busiest time for our rental department.
For those of you with lessons, be sure to take the time needed to get fitted into equipment into consideration. It can sometimes take up to 90 minutes on busy weekends and holidays for the first time visitor to be fitted with all the needed equipment.
Keep in mind that the GET program, Kidsrule program and Group & Privates, all handle their own rentals separately; so be sure to know where and when people in your group need to be for their lesson. Return to the 'Snowsports' tab for more detail.
Yes! In fact, we encourage you to do so. Hours for next-day rentals are 2-4pm midweek non-holiday, and 2-4:30 weekends and holiday periods.
We do not pre-order or take phone reservations for rental equipment. The only way to reserve your rental equipment is if you are signed up for a GET or Kidsrule lesson.
NEW this season! We've added 20 pairs of Rossignol Experience 80 skis to our rental fleet, plus men and women specific boots! You also have the option to demo select skis from our onsite shop, Potter Brothers.
If you are signed up for multi-day rentals, you are more than welcome to hold on to your gear overnight!
Certainly! We know how difficult it can be sometimes to figure out what you want to take on.
Beginners ages 13 and up should enroll in Get Skiing or Get Riding, our first timer's package for adults. It includes a lift ticket, rental equipment and a 2 hour lesson. It's a great way to "get" started. More details on Get Skiing/Riding here.
Not a beginner? We offer Private Lessons, a fantastic way to hone your intermediate or advanced level skills.
For kids ages 5-12, we offer an all day group program called Kidsrule Mountain Camps. It includes a lift ticket, lunch, hot cocoa breaks, and of course, instruction! This program offers both skiing and snowboarding, and rentals are offered as a package add-on.
Private Lessons are available for all abilities, skiing, snowboarding or telemark skiing, ages 3 and up!
For kids ages 2½-6, we also offer lessons through our Kids Center Childcare program.
Adaptive lessons are available through the Bart Center.
Or, simply give the friendly professionals in our Ski & Snowboard School a call at 802.824.5522 to find the program that's right for you.
Kidsrule Mountain Camps is our all-day, on snow program for children ages 5-12. They offer both ski and snowboard lessons. This program runs from 9:45am - 2:45pm, and meets on snow. Lunch is included.
The Kids Center is our on-site childcare center. They offer childcare for ages 6 weeks to 6 years. Hours are 8:30am - 4:30pm Monday through Friday non-holiday, and weekends and holidays from 8am - 4:30pm weekends and holiday periods. Lunch is included in a full day program. Half day options are available as well.
The Kids Center also offers instruction during the day for your child. Skiing only, lessons are 1½ hours long for 3-6 year olds, or ½ hour for 2½ year olds, and a full day will include two lessons.
We hope the age overlap helps you pick the right program for your developing child!
Yes! We have Seasonal Programs for ages 6 weeks to 6 years in our Kids Center, or for ages 6-14 through the JETS program. Click here for more details on Seasonal Programs.
Macaroni and cheese is available everyday, plus each day one featured item will be offered from the following: hamburgers, chicken nuggets, pizza, hot dogs or grilled cheese.
Children will also have a healthy selection of snacks to choose from. They are: fresh fruit, pretzels, cheese sticks, applesauce, and yogurt. Children can choose juice or water to drink.
Yes, as long as it is peanut free. Lunches will be refrigerated, but we do ask that your child remind his or her instructor at lunchtime that they have brought their own lunch!
My child is allergic to _______ (fill in the blank).
Kidsrule is a peanut free zone.
Gluten-free options are available from the cafeteria upon request.
Please be sure to notify us of all food allergies when registering for Kidsrule!
The Kidsrule lunchroom is for staff and children only. Parents are more than welcome to stop at the desk to check on their children. Kidsrule staff will find the children in the lunchroom and bring them to the desk.
It is recommended that parents stop by 15-20 minutes after lunch begins. This window of time allows for staff to confirm that every group has arrived and is seated.
Weekdays, non-holiday, lunch is served at noon.
Weekend/holiday times may vary, and depend on the number of children we're hosting that particular day. Two lunches is very common on Saturdays and during holiday periods, and they are typically at 11:30 and 12:30 (subject to change).
If you'd like an exact time, please ask in Kidsrule!
Ski and snowboard staff CAN NOT administer injections/medication to children. However, the medication may be left at the desk. If the event of an emergency, the parent will be called and first-aid will be contacted.
If a child requires Tylenol or Advil, the parent will be contacted for permission and the child will be taken to first-aid.
The program begins at 9:45 and ends at 2:45. Drop off and pick-up is at the cabin in the Learning Zone. The children do not return to the Kidsrule section of the base lodge at the end of the day.
Yes. Kidsrule staff makes sure to obtain a phone number where the parent or guardian can be reached while the child is in Kidsrule.
We do not recommend leaving the resort while your child is enrolled in a lesson program.
Yes. Ski and snowboard staff constantly assesses and makes the necessary adjustments so children are in the correct class.
If the children are the same age and level, they can most likely be in the same class. If not, the older child or upper level child would move to the younger age or lower level. This arrangement is made with the on-snow supervisor.
Yes! Kidsrule is even open late, until 5pm Friday & Saturday evenings. We encourage you to stop by the afternoon prior to your lesson for rental equipment, especially during holiday periods. It helps keep the next day more relaxed for all!
As a general rule, the following ratio maximums apply:
5-year olds: 4 to 1
6-7 year olds: 7 to 1
8-12 year olds: 9 to 1
We recommend that you arrive at least 45 minutes prior to your lesson, that way you'll have adequate time to move through our ticketing process and our rental process.
After you park your car in our parking lot, you can jump on our shuttle and catch a ride up to the base lodge. Once you get dropped off, proceed up the outside stair case and enter the lodge through the doors on the right. Once inside the lodge, look to the left and you'll see our beautiful fireplace, just beyond that you'll see our Adult/Private lesson Snowsports desk. At the desk you'll be given your rental information and your lift ticket. Once you've completed the ticketing process, you'll walk to our rental area; do this by taking a left turn past the desk toward the women's bathroom, at the end of the hallway turn right and walk past the tuning area. You'll see a corner of the rental room with cubbies and paintings on the wall where our expert Rentals personnel will get you fit for equipment. Once you've gotten your equipment, they'll show you to the secret exit to the Learning Zone!
First and foremost, you should expect to have a lot of fun! You should expect to be challenged both physically and mentally, and to step outside your comfort zone just a little bit. Our GET instructors are some of the best in the business and our Terrain Base Learning area will make your first day as good as it gets.
Starting at the bottom and working our way up:
Your feet – A pair of tall warm socks, preferably wool or another warm wicking material will keep your feet warm and dry all day long. Avoid wearing two pairs of socks, and leave those white cotton tube socks with the blue stripes at home, too.
Your legs – A pair of insulated waterproof/water-resistant pants will also make you more comfortable throughout the day. If you don't own snow pants, a pair of nylon pants with another layer underneath may do the trick. Leave those jeans at home or in the lodge to change into for the Aprés, denim will not keep you warm or dry for the extended time you'll be out on/in the snow.
Your core – Layers, layers, layers. The key here is to find layers that contain little to no cotton in them. Bust out that holiday sweater! Layering will allow you to keep a constant core temp despite changes in activity or variable weather conditions. If you don't own a heavy winter jacket, multiple layers and a wind/water proof shell will definitely do the trick.
Your hands – Keeping those digits warm and dry all day will make your time on snow way more enjoyable and it'll make it easier to pay attention to what your instructor is telling you. A pair of warm gloves with some type of water/weather proofing are a necessity. Although those knit gloves that grandma makes work perfectly for a casual winters stroll, they quickly become soggy and freezing cold (or frozen solid) when you're learning the ropes on the slopes.
Your head – We strongly recommend that you wear one of the helmets that is included in your rental package. Our helmets are made by Burton Snowboards and provide ample warmth and protection. If you would rather not wear a helmet, a winter hat that fits snugly and provides a good level of wind protection will suffice. In addition to keeping that noggin warm, a nice pair of sunglasses or goggles are a must have. The UV rays from the sun are reflected off the snow surface and can cause damage to your eyes. In addition to UV, the environment can be windy/snowy/cold/rainy/etc., and having that protection will increase your enjoyment exponentially.
A good night's sleep the night before will do wonders for your enjoyment of your first time sliding on snow! A hearty breakfast and a chance to stretch or loosen up your muscles can help with the fatigue of learning your new favorite sport.
Tips for instructors are given at your discretion.
Yes we sure do! Offered in a host of different configurations, we are sure to have a unit to fit your family's vacation needs. For rates & availability please contact us at (800) 865-4786 or fill out our online "request a quote" here.
All Bromley Village condominiums are tastefully appointed and are complete with wood-burning fireplaces, fully equipped kitchens, linens, cable TV and telephones. Condos are available for the weekend, the week, or for the entire season. Guests at Bromley Village have access to the club house which features an exercise facility, lounge and wireless internet.
Heading east on Vermont Route 11, the entrance to Bromley village will be on your left (about 3/4 mile from the intersection of Routes 11 & 30, if the ski resort is on your left then you've gone too far). The entrance to the village is bordered by two, lit stone pillars with the Village Offices located just inside that entrance on your right. The staff inside the office will be happy to check you in.
No, we ask that you leave your non-human friends home during your stay in Bromley Village.
We work with a number of local lodging establishments to provide our guests with a multitude of options. Please check out our Area Lodging section to see our preferred partners.
Absolutely! Brown bag it if you, like we have plenty of cubby storage and lockers around the base lodge. However, we ask that you leave the crock pots and any cooking devices at home. There is no outside alcohol allowed in the base lodge.
We have 4 food outlets for great eats!
- The Marketplace: offering the basic ski resort classics!
Open daily: Mon - Fri 8:00am - 4:00pm, Sat - Sun & Holidays 7:30 - 4:30pm.
- The Wild Boar Tavern: Located on the top floor of the base lodge, enjoy table service dining in our bright beautiful bar with slope side views. Offering a wide selection of local craft beer & wine, and live music après ski on Saturdays and holidays.
Open daily: Sun - Thurs 11:00am - 6:00pm (food service 11:00am - 4:30pm), Fri 11:00am - 7:00pm (food service until 6:00pm), Sat 10:30am - 7:00pm (food service until 6:00pm)
- Long Trail Base Camp: Located on the top floor of the base lodge. Offering Panini sandwiches and snacks, and Long Trail beer on tap. Open Weekends and holidays 10:30am - 5:00pm.
Open weekends & holidays: 10:30am - 4:00pm
- The Waffle Shack: Our own recipe silver dollar waffles and waffle specials outside on the sun deck next to the fire pit. Also featuring hot drinks, cold Harpoon beer and PBR pounders.
Open weekends & holidays: 11:30am - 5:00pm
Yes. The Marketplace serves breakfast items daily beginning at 8am Monday - Friday, and 7:30am on weekends and holiday periods.