Protecting our Community, Winter 2020/21
We welcome back our winter family with new protocols and procedures in place across operations to ensure both Bromley guests and employees can safely recreate and enjoy Vermont’s Sun Mountain this winter season.
We have had some practice managing new COVID-19 related operating and safety guidelines through summer operations, laying an excellent foundation for building our winter plan. You have heard the phrase many times by now: we are all in this together, and it is true! It is a shared responsibility between guests, employees and the community to keep everyone healthy all season long, so we can keep our winter playground open and accessible to all.
Developed with guidance from the State of Vermont and the ACCD (Agency of Commerce and Community Development), Bromley facilities and mountain operations plans all include enhanced cleaning, capacity limits, physical distancing requirements, hand sanitizer stations and mandatory protective face coverings for guests and employees. We are committed to following all state and local health guidance, and we will continue to adjust operations as required to protect staff and guests. Some of the biggest changes will be to how we use and enjoy the facilities when we're not actually skiing. What does that mean? For example, we're asking guests to limit trips to the base lodge or even avoid using it all together. Whenever possible, use your vehicle as your own personal base camp.
Further detail is outlined in the sections below.
- Cross State Travel
- Facilities Use
- Season Passholders & Lift Tickets
- Chairlift Riding
- Snowsports Lessons
- Rental Equipment
- Food & Beverage
- Parking at the Resort
- Seasonal Lockers
- Guidelines for Employees
- Bromley Village
Ski well, be well, and thank you for your help.
Expectations of YOU
Both visiting Bromley during Winter 2020/21 and moving about the resort while you are here will look a little different this year. In order for you to set your own expectations accurately for your visit, we want to outline what we expect from you to help stop the spread of COVID-19 while you are here. This will go a long way toward helping keep Vermont resorts open safely throughout the winter season so we can all get outside and enjoy the snow!
Wearing a Mask! Masks are required at the resort this winter season. Please be prepared with a face covering to wear while at the resort. Our staff will politely remind you to put on your mask, covering both your nose and mouth, if we see you without.
Practice physical distancing! Wherever possible, please maintain a 6' distance between yourself and other guests that are not members of your party.
Clean your hands frequently and avoid touching your face! Soap and water is available in the restrooms. Hand sanitizer is also available throughout the resort.
Stop the spread and reschedule your visit if you answer “yes” to any of the following questions on the Pre-Screening Health Survey for employees and visitors entering Vermont facilities during the COVID-19 Pandemic:
- In the past 14 days have you had close contact with a person confirmed to have COVID-19?
- Today or in the past 24 hours have you and any of the following symptoms?
- Shortness of Breath or Difficulty Breathing
- Fever (>100.4°F/38°C) or felt feverish
- Muscle or body aches
- Sore Throat
- New Loss of Taste or Smell
- Congestion or runny nose
- Nausea or vomiting
If you have made reservations and must reschedule due to illness or restrictions outlined in the Vermont Cross State Travel Guidance, please contact the Bromley Ticket Office at 802.824.5522 x710, or email email@example.com.
We ask that all of our guests familiarize themselves with Vermont's Cross State Travel Guidance. This is a major factor in the plan for safe, sustained operations of Vermont Ski Areas this winter season, and we sincerely appreciate your cooperation. There are travel restrictions to Vermont based on what state, and more specifically, what county you are from. Residents of some counties may need to quarantine before visiting, and all visitors are required to attest they are following the guidance. Please familiarize yourself with this information prior to planning your visit! The link above is updated weekly every Tuesday, and we recommend checking while planning your trip and again just prior to your visit, as the guidance does change.
- Currently the State of Vermont has a mandatory quarantine procedure for anyone traveling to or from the state. This can change so please check back into the above link for updates.
- All guests, per guidance from the State of Vermont, are required to attest they are following Vermont ACCD (Agency of Commerce and Community Development) Travel Guidelines for out of state visitors prior to purchasing a lift ticket. This has been added to our online purchase process. Season Passholders will do that when they pick their pass up.
Winter 2020/21 Operation Details
- Mask use is required from the moment you leave your vehicle. The only times that masks can be lowered is when you are actively eating or skiing.
- Shuttle capacities will be reduced to 50% occupancy. We encourage you to plan on additional time if you need to use the shuttle.
- Lift capacities will be reduced to 50% for non-household or travel-group guests.
- Social distancing protocols will be in place across the resort and are required both indoors and out.
- Indoor and high touch areas follow a frequent cleaning schedule.
In short, avoiding the base lodge whenever possible is in everyone’s best interest this season. Please do what you have to do and get back outside whether you’re in a locker room, using the restroom or having a snack! Specific procedures include:
- Restrooms have been fitted with touchless sinks and toilets for your safety.
- The base lodge will be accessed by the front doors only.
- A lift ticket or season pass is required to enter the base lodge. Each pass/ticket will be scanned every time you enter to in order to comply with the state's contact tracing requirements. If you do not plan to ski, please stay home!
- The base lodge, including specific areas/rooms within the base lodge, will be managed to capacities set by state guidelines. We are still determining details here, but it is obvious that capacity will be very limited.
- You may notice new traffic patterns in high traffic areas – please follow any signage to help us reduce congestion in these areas.
- Advance reservations will be required for each table in the Base lodge (30 minute time slots only) and the Wild Boar Tavern (60 minute time slots). Additional dining information and table reservation links can be found here.
- Please do not share tables with guests outside of your own family or travel party.
- Bags will not be allowed in the base lodge on weekends and holiday periods. This is to assist in managing capacity and to prevent long stays in the building. Midweek/Non-holiday we will allow bags to start but this will be monitored and may change if needed. We encourage everyone to use their vehicles as their “locker room”.
- Bathroom use will be permitted but does work against our capacity limits. We will have temporary restrooms placed around the resort and we encourage you to use those to avoid any uncomfortable waits.
- The base lodge will be used for eating, restrooms and resort operations. Loitering for any reason will not be allowed.
Procedures for Winter Lift Access
Whether you’re a Season Passholder or just planning to visit for the day, ticketing will be a little different for Winter 2020/21. New procedures are designed to comply with Vermont ACCD Ski Area Sector opening guidance, and include contact tracing methods as well as collecting an attestation from each guest that they are adhering to Vermont ACCD (Agency of Commerce and Community Development) Travel Guidelines.
We are not asking our passholders to make reservations at this time. We have also made the decision to not limit pass sales. We believe that we can manage the capacities at the resort without having to do either. There are some changes though:
- At this time, Season Passholders are not required to make a reservation to use their pass. However, the State of Vermont is requiring ski resorts to collect contact tracing information from each guest accessing the resort, each day. By scanning your pass at the entrance to each chairlift, Ticket Checking staff will collect contact tracing information. Passholders will be scanned at each chairlift and when entering the base lodge.
- Passholders must have their pass visible for scanning at all times. You will be scanned every time you ride a lift or enter the lodge whether it’s your first day or your 100th.
- Passholders that have already picked up their season pass must return to the Ticket Office and pick up a new pass with a barcode. We apologize for the inconvenience - this is a change we had to make to assist in the State’s contact tracing efforts.
- Whenever possible, we will use last year’s photo on file to reduce trips to the Guest Service desk inside the Ticket Office.
- Guests who use last season’s photo, please pick up your pass at the Ticket Windows. You should not go inside to the Guest Service Desk.
- Guests who require a new photo may visit the Guest Service Desk inside the Ticket Office as capacities permit.
- For those who are still thinking about their winter plans we have extended our Pass Assurance Plan until 12/1/20. Details on that can be found here.
We will be limiting the number of lift tickets that we sell daily. There is the possibility that tickets will sell out for a given date. Inventories will fluctuate based on date. Our suggestion is to buy your tickets early so that you can lock in the dates you know you want to ski. There have been some significant changes with daily tickets:
- We are pleased to introduce a simplified ticketing process this winter season. Ticket pricing will follow a very streamlined approach. We will offer full-day lift tickets, morning half-day lift tickets and afternoon half-day lift tickets. Half-day lift tickets are a great way to minimize the need to use the base lodge or any indoor facilities while you are here. All tickets must be purchased in advance. Tickets can be purchased here.
- All Day/All Ages/All Season - $85
- ½-Day/All Ages/All Season - $75
- Daily Lift Tickets will be available for purchase Online Only. The Ticket Office will only be open for Season Pass pickup and Guest Service.
- We have invested in two (soon to be three) “Pickup Boxes”. These kiosks will allow guests to pick their tickets up while limiting staff/guest interactions.
- Daily lift tickets will go on sale 11/16/20.
- Cancellation policies have been relaxed. Please contact the Ticket Office to reschedule your trip if you are unable to visit due to Travel Restrictions, or you are unwell.
Chairlift Riding, Winter 2020/21 Style!
You’ve made it to the chairlift and can’t wait to hit the slopes! There are just a few new things to keep in mind before you head uphill.
- All guests are required to have their lift ticket or season pass visible for scanning each and every time they ride the lift. No exceptions.
- Lifts will be loaded at 50% capacity for those not riding with members of their own party. This means if you are skiing solo, loading will be handled the following ways:
- Quad chairs: Sun Mountain Express and Blue Ribbon Quad = 2 per chair.
- Double chairs/t-bar: Lord’s Prayer T-Bar, Plaza Chair, Sun Chair and Alpine Chair = 1 per chair.
- Carpets: Star Carpet = a minimum of 6’ spacing between riders.
- Lift line mazes will be constructed to maintain 6’ distancing between guests while in line.
- Masks/face coverings must be worn while waiting to board the chairlift, while riding and while unloading.
In short, discounts will be extremely limited this season. We may offer certain discount products on a limited basis, but that decision has not been made yet.
- The Sun Mountain Club will not be offered this season.
- We have not decided if we will offer any Cyber Monday product. If we do, discounts will be limited, and inventory controlled. The same goes for Spring Loaded.
- If you purchased a Spring Loaded card for Spring 2020, your card will remain valid non-peak* through January 15. The spring loaded pass is not valid the following dates: 12/26/2020 - 1/1/2021.
Ski and snowboard lessons will look a lot different this year, but we are excited about the changes and these solutions will allow us to provide a wonderful learning environment. 90 minute lessons are available for up to 6 people per family or travel group, and they meet outdoors to minimize contact between the instructor and students.
- All snowsports lessons must be reserved by telephone, at 802.824.5522 x709.
- Lessons are available for ages 3 and up. Young children (ages 3-5) may require an adult chaperone to attend the lesson. An example of necessary chaperoning may include but is not limited to an interaction that would normally require close contact, like assisting a young child onto and while riding a chairlift. As close contact between non-family or travel group members must be avoided per state guidelines, we appreciate your help and understanding when providing instruction to our younger guests! Chaperone requirements will be clarified on an individual basis when making your reservation.
- In order to adhere to our 2020/21 Lift Riding guidelines and maintain required physical distance between people of different parties, students and instructors will not ride any of our double chairlifts together.
- Please visit our Snowsports information page for rates and details.
- Lessons which would combine skiers and riders of different families or travel parties are not available this season. Only members of the same family or travel party may take a lesson together.
- Every person within a lesson must purchase a lift ticket or a season pass.
- We are unable to offer our signature Mighty Mites childcare, Mighty Moose childcare with skiing, KidsRule Mountain Camps, Adult Beginner Group lessons, or the Jets, Mighty Mites or Mighty Moose Seasonal Programs this season.
- Cancellation policies have been relaxed. Please contact the Snowsports Desk at 802.824.5522 ext. 709 to reschedule your lesson if you are unable to visit due to Travel Restrictions, or you are unwell.
We’re pleased to continue offering high quality ski and snowboard equipment for rent. We have a couple changes to the process that will both help speed you on your way to the snow, as well as minimize contact with staff and other guests.
- All rental equipment must be reserved in advance of your visit here: Coming soon.
- Please follow the one-way signage through the rental shop when picking up your equipment.
- The rental shop will have a limited capacity and you may be asked to wait in line (while masked and observing 6' social distancing).
- You will need a lift ticket or season pass to enter the base lodge - we ask you have either visible prior to picking up your gear.
- Equipment is sanitized thoroughly between uses.
- Cancellation policies have been relaxed. Please contact the Rental Shop at 802.824.5522 ext. 313 to reschedule your rentals if you are unable to visit due to Travel Restrictions, or you are unwell.
Food & Beverage
Bromley Food Service must follow Vermont ACCD guidance for restaurants. Please help them keep feeding us by cheerfully cooperating with new rules and guidelines outlined below.
Some things to know:
- To help manage flow and capacity restrictions dictated by the ACCD, reservations are required to use a table in the Base Lodge.
- Reservations are also required for the Wild Boar Tavern.
- Indoor space may be limited, but we will offer outdoor dining options like the Waffle Shack and all-new outdoor grab-and-go stations as business levels require.
- During Peak periods, please be prepared to wait. You may choose to use your own vehicle as a Base Lodge, as reservations are limited. (We will also be adding additional Porta-Potty's in the parking lot and in the base area.)
- You may make your reservations here, but please note, reservations can only be made 1-day in advance.
This is one of the more complicated areas of our winter operations and will need a bit more time to finalize with more specifics. Further details on all F&B operations will come in a future communication.
Parking at the Resort
- Please plan to boot up in your car and store your belongings there.
- The parking lot shuttle will be available for transport to and from the parking lot to the base area and will be loaded at 50% capacity.
- We are unable to offer Valet Service this season.
- Locker room capacities are posted at the outdoor entrance to each. Please do not enter the locker room if capacity has been reached.
Guidelines for Employees
Bromley takes the health and safety of our employees very seriously. As we continue to navigate this pandemic, we will adhere to Federal and State guidelines to ensure employee safety while also opening our business to guests.
Employee safety will be managed in the following ways. (This is not an all-inclusive list and may change as new safety guidance evolves from the CDC, the Vermont ACCD and other sources.)
- Health screenings for all employees take place daily, and include temperature taking time clocks followed by a verbal screening for symptoms with a supervisor. Employees will return home if they do not pass the screening.
- All employees are expected to follow preventative guidance, including frequent hand washing, avoiding touching their face with unwashed hands, following appropriate respiratory etiquette, avoiding close contact with others, wearing a mask, cleaning and disinfecting work stations frequently, and monitoring their health daily.
- Employee Locker Rooms will adhere to posted capacities, and additional space for breaks, lunches, etc. will be provided. One such space is the area typically used as the “Kids Center.”
Bromley Village continues to offer well appointed slopeside lodging, condominium style, for Winter 2020/21. We’ve made a few modifications to help keep you and our staff safe and healthy this season, and we appreciate your understanding. Read on for details!
First, in compliance with Vermont's Be Smart, Stay Safe order, we require all renters to sign a Certificate of Compliance, attesting they are following Vermont’s Current Cross State Travel Guidance. For more information on Vermont's quarantine policy please visit https://accd.vermont.gov/covid-19/restart/cross-state-travel.
Upon making your lodging reservation we recommend that you register with Sara Alert to get daily reminders via text, email or phone from the Vermont Department of Health regarding travel to the State of Vermont.
See the lodging page for more details.
- Most importantly, if you or any member of your party or family is not feeling well, simply don’t visit. We will gladly work with you to plan another visit when everyone is well.
- If you have any health, safety, or cleanliness concerns, please email firstname.lastname@example.org. We monitor this email on a regular basis.
- If you develop symptoms once you are on property, please go home. Please call our Ticket Office following your exit to alert our staff at 802.824.5522.
- For more information on Vermont Ski Resort COVID-19 Winter Operations Guidance per the Vermont ACCD, please visit this page: https://accd.vermont.gov/content/vermont-ski-resort-covid-19-winter-operations-guidance.