employment

Receptionist / Switchboard Operator


Department

Marketing

Part Time - Winter Seasonal

Description

Title / Position: Receptionist / Switchboard Operator

Position type: Seasonal, Part-time; Hourly, Non-Exempt (Saturday and Sunday)

Reports to: Marketing Manager

If you enjoy meeting new people and solving problems then this could be a good fit for you. We are looking for happy, engaging and courteous staff to greet guests and answer calls.  

Summary:  Primary responsibility is to answer and direct phone calls, greet guests, and administrative functions. 

Duties and Responsibilities:

  • Open and close phones daily; during the winter season this includes remaining open until Ski Patrol has completed sweep
  • Direct all in-coming calls to proper departments
  • In charge of mountain radio for any on mountain problems
  • Assist all visitors that approach the reception window
  • Announce all visitors
  • Assist any department with mass mailing, etc.
  • Enter customer data into the Ryan Solutions Client Portal. Accuracy of data is crucial.
  • Complete weather updates daily by noon.
  • Answer info@bromley.com inquiries
  • Provide employees with letter of introduction for reciprocal resort benefits during summer and winter seasons
  • Assist the Lead Switchboard Operator as needed with:
    • Donation Request Administration - receive, submit, record and fill approved requests.
    • Phone company, and maintain phone tree, auto attendant recordings and extensions
    • Office Supplies – track and order as needed
    • All office contracts, such as bottled water, Ricoh copier, mail machine, phone system, coffee orders
    • Information Books: update as needed seasonally/yearly
    • Winter Lockers: organize rentals, collect payments, mailings.
  • Other duties as assigned

Qualifications and Competencies:

  • 16 years of age or older
  • Punctual and prepared to perform work duties
  • Must be able to project image established by the company
  • Must be able to type
  • Proficient in MS Office a must
  • Appropriate phone etiquette a must
  • Adaptable, quick thinking and a team player

Supervisory Responsibility:

This position has no direct supervisory responsibility.

Work Environment:

This job operates primarily in a professional office environment. This role routinely uses standard office equipment such as computer, phones, photocopiers, filing cabinets, mail machines, and fax machines. Occasional work outdoors (any time of year) is likely throughout the base of operations.

Physical Demands:

This is largely a sedentary role working indoors using computers and phones for extended periods; however, some movement and work around the entire resort is necessary.

Additional:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

 

Apply Now




Current Openings:


Caregiver (Kids Center)
Caring for the children of our guests is a great responsibility that we take seriously. In the Kids Center our customers are ages 6 weeks to 6 years old. The program is a combination of inside care and outside ski lessons – one of the only programs like it in the Eastern US. Inside care involves arts and crafts, games, group activities and free play. Outside ski lessons are available for children ages 2½ to 6. Experience caring for children, younger siblings, babysitting, camp counselor, etc. is preferred. Most important is a positive, upbeat personality and the ability to wear a smile every day and make each child’s visit a wonderful experience.
Ticket Office Seller (Sales team member)
Selling lift tickets is often the first contact we have with our guests and something nearly every guest needs to do while visiting Bromley. These employees provide essential initial impressions that set the tone for the remainder of the guest’s stay with us.
Snowsports Desk Attendant (Sales Team Member)
The Snowsports School desk staff is where the guest’s experience begins when it comes to any lesson or education program at Bromley. Quality guest service is our number one priority. We desire staff who can show empathy, kindness, and understanding in all scenarios.
Lift Attendant
Working on the front-line of our resort, Lift Attendants help our guests load and ride lift equipment taking them up the mountain to enjoy the 47 trails at Bromley. Although the time spent with each guest is short, these people ARE the face of the staff here.
Mascot Volunteer & Escort
Bromley, Vermont’s Sun Mountain, is seeking an energetic, friendly & guest focused individual to be our mascot, Sunny Bromley, and an assistant (Escort) for the 2019/2020 Winter Season! Get a season pass, or passes for friends and family for free, plus other great benefits, simply for waving, posing for photos, and handing out Bromley promotional items to guests – all while sporting a cozy, giant sun costume. If you like to make people smile and play your way through the day, then a season as Sunny Bromley is for you!
Ski Instructor (Kids Center: ages 2-6)
If you are interested in teaching kids how to ski from an early age and enjoy working with children, then the Kids Center Ski Instructor is for you. We are looking for several individuals to assist our Kids Center in taking care of children while teaching them the basics of how to move on skis.
Receptionist / Switchboard Operator
If you enjoy meeting new people and solving problems then this could be a good fit for you. We are looking for happy, engaging and courteous staff to greet guests and answer calls.
Laborer / Handyman
We are looking for a few individuals to join our team assisting in the Bromley Village mowing lawns, clearing debris, working on culverts, and other general outdoor maintenance. This is outdoors, working with hand tools. Ability to work as part of team towards a common goal is paramount for this position.
Building Maintenance Technician (Base Area)
We are looking for a thorough Maintenance Technician to undertake the responsibility to preserve the good condition and functionality of premises. You will perform maintenance tasks of great variety such as painting, minor plumbing, snow removal, minor carpentry, janitorial, landscaping etc. The goal is to maintain the buildings and common areas in the best possible condition.
Food Service, Restaurant, and Bar staff
Staying nourished and hydrated are key to having a great day out on the mountain, therefore having a great team that provides this service to our guests is also important. Join the Bromley/Centerplate food service team, we are looking for people to fill several positions in our Base Lodge cafeteria, Wild Boar restaurant, and Long Trail Base Camp.
Snowboard Instructor (Ski & Snowboard School: ages 5-adult)
If you are 14 or older and have prior snowboarding experience, then consider bringing that passion to our Snowsports School teaching others to ride. We provide paid clinics so you can learn to teach others this amazing sport. In additional to your paycheck, you receive a season pass, locker, discounts/benefits at the mountain, and the ability to ride at other mountains at a discount.
Ski Instructor (Ski & Snowboard School: ages 5-adult)
If you are 14 or older and have prior skiing experience, then consider bringing that passion to our Snowsports School teaching others to ski. We provide paid clinics so you can learn to teach others this amazing sport. In additional to your paycheck, you receive a season pass, locker, discounts/benefits at the mountain, and the ability to ski at other mountains at a discount.
Night Cleaning / Housekeeping Crew Member
We are looking for someone who has a few extra hours each evening who desires some extra income to help keep Bromley clean. Night cleaning teams are needed to ensure the bathrooms and common spaces are clean and ready to receive our guests the next morning. This usually involves only a few hours at the end of our business day (starting around 5pm).
Night Cleaning / Housekeeping Supervisor
We are looking for someone who can lead a team to keep Bromley clean. Night cleaning teams are needed to ensure the bathrooms and common spaces are clean and ready to receive our guests the next morning. This usually involves only a few hours at the end of our business day (starting around 5pm).
Snowmaker (Night Crew) (Bonus and OT available)
Some of the most important jobs take place when nobody is around to see success. This can be said about snowmaking. Snow is made by a small group of highly motivated and dedicated members of the Bromley team who operate when the weather is right for making snow. This can be day or night, during weekends and holidays, starting in early November and lasting through most of the season. Bromley Mountain Resort is looking for a few new snowmakers to compliment our existing night crew. No previous snowmaking experience is necessary – we can train you to do the job. What we demand is a good attitude, being physically fit, and teamwork is paramount. *This position receives a 10% hourly bonus compared to day shift plus OT almost every week we have cold temps.
Night Security
If you like working in the evenings and independently, have strong moral character and an eye for detail, then consider this position. Bromley Village is looking for a responsible, independent worker to fill an opening as a Night Watchman. This employee is key to the security and safety of our homeowners and guests. Attention to detail and providing quality guest relations are paramount for this position.
Repair Technician
Customer service and safety are top priorities at Bromley and our Repair Technicians are instrumental to both. Working directly with our guests, Repair Technicians provide the expertise and recommendations of how to adjust and repair snowsports equipment.
Rental Shop Technician
Customer service and safety are top priorities at Bromley and our Rental Shop Technicians are critical to both. These employees have direct contact with our guests, establishing the tone for the rest of the day and providing them with properly fitted equipment. If rentals are successful in their role then the guest is far more likely to enjoy their day.
Book Your Stay