Bromley - Vermont's Sun Mountain

about

Ticket Office - Supervisor



Department

Ticketing

 

Full Time - Winter Seasonal

Description

TITLE/POSITION NAME:  Ticket Office Supervisor

REPORTS TO:  Ticket Operations Manager

Overseeing the daily operation of a sales location, you will lead a team of service oriented sellers who are responsible for the delivery of the highest quality customer service in our ticket sales areas at Bromley Mountain Ski Resort. You will be responsible to maintain a superior level of knowledge of our products and services and how to sell/fulfill these products and services in Siriusware, our point-of-sale system. The Ticket Office Supervisor will be responsible for troubleshooting problems, fixing errors and dealing with customer service problems which arise in your assigned location. Additionally, you will assist the Ticket Operations Manager with the ongoing training and development of the ticket sellers and specialists focusing on their ability to: understand and explain our products, process transactions quickly and correctly, and provide superior customer service.

DUTIES AND RESPONSIBILITIES:

  • The Ticket Office Supervisor is in charge of the Ticket Office when the Ticket Operations Manager is off duty.
  • An understanding of Siriusware software ticketing system.
  • Responsible for winter season pass sales and product information.
  • Responsible for keeping the ticket office clean and tidy.
  • Knowledgeable of all special deals and programs including coupons.
  • NPS evaluations and spot training to effectively increase guest experience.
  • Keeping track of cash, credit cards and vouchers to balance at closeout time.
  • Preparing close out cash reports in an efficient and accurate manner.
  • Informing guests of attraction closings, delays and hazardous conditions.
  • Helping guests select the right product choice for their stay.
  • Being able to answer the phone professionally and give out accurate information


QUALIFICATIONS:

  • High School Diploma required plus two to three years of relevant experience, or a combination of education and experience from which comparable knowledge and skills were acquired.
  • At least 1 year of previous supervisory experience preferred and at least 2 years of customer service or cashier experience required.
  • Previous ticket sales experience preferred.
  • Intermediate computer skills required (should be comfortable using the internet, checking email and using a word processor) and have good typing skills.
  • Ability to communicate with and deal effectively with internal staff and guests in a pleasant manner required.
  • Winter positions: Must be able to work the majority of weekend and peak days: 12/20 thru 1/1; 1/18 thru 1/20; and 2/14 thru 2/22.


CLASSIFICATION:  Seasonal Full-Time Winter/Summer

 

Apply Now




Current Openings:


Night Snowmaker
Must be able to perform extremely physical work in extreme weather conditions!
Painter
Painters needed in Bromley Village
Ticket Office - Supervisor
Potential for Summer full time as well for the right candidate!
Grounds Maintenance
Love being outdoors?
Rental Shop Cashier
Seasonal positions in our rental/repair shop!
Rental Shop Employee
Winter Seasonal Full or Part time positions in our Rental/Repair Shop!
Alpine Trainer
Full or part time positions available!
Seasonal Program Ski & Snowboard Coaches
To teach upper level seasonal lessons!
Snowsports School Operations and Park Crew
Full or Part time positions available.
Kidsrule (children 5-14) Ski & Snowboard Instructors
Full or Part time positions available!
Adult Lesson Ski or Snowboard Instructors
Full or Part time positions available!
Kids Center
Part time Caregivers & Children's Ski Instructor positions available
Kids Center
Full time Caregivers & Children's Ski Instructor positions available
Snowsports School Desk, Sales and Reservations Manager
Oversee daily operations of the Ski/Snowboard Desk, Desk Staff, and Ski & Snowboard School portion of Siriusware. The Ski & Snowboard School Desk is the salespoint, information center, and nerve center for the entire ski & snowboard school; because of this the Desk Manager Position is the front line for internal & external guests. The Desk Manager position is Sales Position and a Management Position.
Snowsports School Supervisor
Supervisors are the first tier of management within the snowsports school, the responsibilities are diverse and many. Guest service, Teamwork, and a Snowsports background will help any candidate succeed.